Replies for the rush.
Sent after service.
AI that speaks restaurant — from a glowing brunch review to a complaint about a long wait. Drafts every Google reply in your voice, and lands them in your phone the moment service ends.
Best brunch in the city, hands down. The staff genuinely seem to enjoy being there — and that energy makes the food taste even better.
Most review software was built for SaaS companies and clinics.
Ours speaks the language of dinner service.
Reviews pile up at 7pm. Your replies land at 11pm.
You can't step off the line to write a thoughtful response to a 2-star review. The AI drafts every reply during service — you approve them all at once when the kitchen closes.
Bad food review handling, without the defensive tone.
When someone complains about an undercooked steak or a long wait, the AI replies with empathy first, ownership second, and an invitation to come back — never excuses, never blame.
"Wait was 90 minutes even with a reservation. Steak was overcooked. Server seemed rushed."
"Marcus, I'm sorry — a 90-minute wait with a reservation isn't acceptable, and an overcooked steak compounds it. We had a kitchen issue that night that I'm addressing directly. I'd like to make it right — please email me at hello@sals.com and dinner is on me next visit."
Built around how restaurants actually run.
Plans from $35/mo. No demo call required.
AI that knows the kitchen
Trained on thousands of restaurant reviews so it understands FOH vs. BOH issues, common dietary concerns, and how to acknowledge service without overpromising.
Reply from your phone
Drafts arrive in WhatsApp or SMS the moment a review lands. Reply 👍 to publish, ✏️ to edit, or flip on auto-reply for 4★+ and let the system handle them itself.
Critical reviews escalate fast
Phrases like "food poisoning" or "lawsuit" auto-route to the GM with a 5-minute SLA. Praise auto-publishes. The middle gets human eyes.
Replies in 30+ languages
Tourists leave reviews in Italian, Spanish, French, Mandarin. The AI auto-detects and replies in the same language — culturally appropriate, never robotic.
Restaurant questions, answered.
How does it handle bad food reviews?
The AI replies with empathy first, takes ownership of the issue without blaming the customer, and invites them back — never defensive, never making excuses. You can review and edit any draft before it publishes.
What about reviews during a busy service?
You don't need to do anything during service. The AI drafts replies as reviews come in and queues them. After service ends, you approve all the drafts at once from your phone — usually takes under 2 minutes.
Can I run this across multiple restaurants?
Yes. Filter by location, brand, or franchise. Bulk-approve when you trust the AI; escalate critical reviews to the regional manager. Built for groups that own 2 to 50 restaurants.
Will replies sound like my restaurant — not a chain?
Yes. The AI learns your tone from your past replies — your phrases, your length, your level of formality. Whether you're a pizzeria or a Michelin spot, the voice matches.
How fast should restaurants reply?
Diners expect a response within a week. Faster is better — owners who reply within 24 hours see noticeably higher review-to-reservation conversion. With the AI, every review can be answered the same night.
Related guides & comparisons
Reply to every review by closing time.
Try it free for 7 days. No credit card. The AI learns your voice on day one.
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