Templates

Copy-paste replies for every kind of review.

30+ field-tested templates for 5-star praise, food complaints, no-shows, and everything in between. Tap copy. Paste. Send.

General 5-Star Review

Thank you so much for the wonderful review, [NAME]! We are thrilled to hear you had a great experience with us. Your kind words mean a lot to our team, and we look forward to serving you again soon.

Review Mentioning Specific Employee

Thank you for the fantastic review, [NAME]! We will be sure to pass along your kind words to [EMPLOYEE]. They will be thrilled to hear they made such a positive impression. We appreciate your business and hope to see you again soon!

Repeat Customer Review

Thank you for being such a loyal customer, [NAME]! It is always a pleasure serving you, and we are grateful for your continued trust in us. Your support means the world to our team. See you next time!

Review Praising Quick Service

Thank you for the great review, [NAME]! We know your time is valuable, and we are glad we could provide fast, efficient service. Our team takes pride in getting the job done right without unnecessary delays. We appreciate your business!

Short and Simple 5-Star

Thank you, [NAME]! We appreciate the 5-star review and are so glad you had a positive experience. We look forward to serving you again!

Templates are good. AI is better.

Templates require manual customization for every review. AI generates unique, personalized responses automatically—referencing specific details from each review.

With Templates

  • • Copy template
  • • Read the review
  • • Manually customize placeholders
  • • Add specific details
  • • Review and post
  • • 5-10 minutes per review

With AI

  • • Review comes in
  • • AI reads and understands it
  • • Personalized response generated
  • • One-tap approve from any device
  • • Done
  • • 30 seconds per review

Template best practices

Do

  • • Always use the reviewer's name
  • • Reference specific details from their review
  • • Thank them for their feedback
  • • Keep responses under 100 words
  • • Include a call to action (visit again, contact us)
  • • Respond within 24-48 hours

Do Not

  • • Use the exact same response for every review
  • • Get defensive or argumentative
  • • Make excuses
  • • Ignore negative reviews
  • • Share private information publicly
  • • Forget to remove placeholder text

Templates are good. Live drafts are better.

AI writes the reply for you the moment a review lands. Try it free for 7 days.

Start 7-day trial

No credit card · Live in 4 minutes · Cancel anytime