Get more 5-star reviews
in the next 30 days.
A repeatable playbook for asking every customer at the right moment, on the right channel, and following up exactly once. No begging, no incentives, no review-gating — just a system that turns happy visits into public 5-star reviews.
more reviews when requests are sent systematically vs. left to chance
of customers will leave a review when asked at the right moment
average rating lift in 90 days using a consistent ask-and-follow-up loop
Most businesses leave reviews to chance — and the few customers who think to write one usually only do so when they’re upset.
A simple, consistent loop changes everything.
Send the request inside the first 24 hours.
The minute a job is marked complete or a visit ends, customer satisfaction is at its peak. Wait two days and the warmth fades. Wait a week and most won't respond at all. The system fires the request automatically — you don't have to remember.
SMS for the open. Email for the longer ask.
SMS gets a 98% open rate inside an hour. Email lets you say more and feels less pushy for B2B contexts. The playbook uses both — text first, email two days later as a polite second touch. Each channel does what it's best at.
One nudge converts. Two becomes spam.
A polite reminder on day 2 catches the customers who meant to reply and forgot. Anyone who already left a review is automatically excluded — no awkward double-asks. Anyone who still hasn't responded by day 4 stays out of the loop until next visit.
AI replies to 5★ reviews so the next customer sees engagement.
Businesses that respond to every review — including the positive ones — see 35% higher review-generation rates. AI drafts a personal thank-you in your voice within seconds, you approve in one tap, and the next visitor scrolling Google sees an active business that actually cares.
“Best brunch in the neighbourhood. Server was lovely. Coming back for sure!”
Thanks Hannah! So glad brunch hit the spot — we’ll let the team know you mentioned them. See you next visit. 🍳
Meet customers where they already are.
SMS for speed. Email for context. QR and NFC for in-person moments.
SMS campaigns
Text message review requests with 98% open rates inside the first hour. TCPA compliant, opt-out handled automatically, sent from your business name.
Email campaigns
Branded review request emails with customisable templates, subject lines, and sender names. Reads like personal outreach, not a marketing blast.
QR review cards
Print-and-go QR codes that drop guests on your Google review form in two taps. Perfect for tables, receipts, and counter signs.
NFC review cards
Tap-to-review NFC cards customers can scan with any modern phone. Higher conversion than QR for in-person handoffs and field-service routes.
What changes after 30 days of consistent asking.
Plans from $35/mo. SMS and email allowances scale with your plan.
Velocity, not just volume
Google ranks businesses with steady, recent reviews above ones with old static counts. A consistent ask-loop keeps the freshness signal alive.
Higher star rating, fast
New 5-star reviews dilute old negative ones. A 4.0 business can reach 4.5 with 10–15 fresh 5★s — usually inside one campaign cycle.
More leads from Maps
A 0.5★ rating bump correlates with a 30–40% lift in Google Maps clicks. The reviews you ask for today drive the calls you take next month.
Compliant by default
No incentives. No filtering. No review-gating. Every customer gets the same ask — exactly how Google requires.
Triggered from real workflow
Job marked complete? Booking ended? CSV uploaded? CRM webhook fired? Each becomes a sent request — without you opening the dashboard.
Hands-off after setup
Configure once. The system fires asks, sends follow-ups, excludes reviewers, and thanks every 5★ — for as long as customers come through the door.
Related guides & features
Review-generation questions, answered.
Is it okay to ask customers for reviews?
Absolutely. Google explicitly allows (and encourages) businesses to ask customers for reviews. What is not allowed is offering incentives for positive reviews specifically, or filtering who you ask based on expected rating. Ask everyone equally.
What is the best time to ask for a review?
Immediately after service completion when customer satisfaction is highest. For most businesses, this is within 1-24 hours. Waiting longer decreases response rates significantly.
How often should I follow up?
One follow-up reminder is effective and acceptable. More than that becomes annoying. Our system sends a single reminder to non-responders after 3-7 days.
Why does responding to reviews help get more reviews?
When potential reviewers see you engage with feedback, they know their voice will be heard. Businesses that respond to all reviews see 35% higher review generation rates.
What if my current rating is low?
That makes getting more reviews even more important. New positive reviews dilute old negative ones. A business with 4.0 rating can reach 4.5 with 10-15 new 5-star reviews. The key is consistent good service paired with consistent review requests.
Set the loop. Watch the 5★s come in.
Configure your first campaign in under five minutes. SMS, email, and a single polite follow-up — every customer asked, no awkward double-asks, no review-gating.
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