Replies that
bring shoppers back.
AI that names your sales associates, references the products customers loved, and replies in your store's voice. Drafts arrive on your phone the moment a review lands — approve between customers.
Found the exact pair of boots I was looking for. Casey helped me size up and even held them while I checked the fit at home. Best service I've had in months.
Retail reviews are about the person behind the counter.
Our replies name them, remember the product, and bring shoppers back.
AI thanks Casey by name — because the review thanked Casey.
Add your team once. The AI mentions the right associate in every reply, references the product the customer loved, and invites them to come back for the next drop.
Knows the difference between a return and a recommendation.
Reviews about a specific product, fit issue, or restock get product-aware replies — the AI references your inventory, suggests alternatives, and points to your size guide where it helps.
"Found the exact pair of boots I was looking for. Casey helped me size up..."
"Alex, thank you — Casey loves the size-up trick. We'll keep your sizing notes on file so the next pair is even faster. The new fall arrivals just dropped."
Retail specializations
Built for the way shops actually run.
Plans from $35/mo. No demo call required.
Names sales associates
AI mentions Casey, Riley, Jordan — the person who actually helped. Builds repeat-shopper relationships.
Product-aware replies
References the product the customer loved (or didn't), suggests alternatives, points to size guides — never generic.
Quality complaints escalate
Phrases like "broken", "defective", or "fraud" route to the manager in 5 minutes. Praise auto-publishes.
Reply between customers
Drafts arrive in WhatsApp or SMS. Reply 👍 between transactions. No portal, no laptop.
Retail questions, answered.
Will it know my sales associates?
Yes. Add your team once. The AI mentions the right associate by name in every reply — Casey, Riley, Jordan — when the review names them. Builds repeat-shopper relationships.
How does it handle a complaint about a defective product?
Carefully. The AI replies with empathy, offers to make it right, and points to your return process — never says 'all sales final' in a public reply. Defect complaints can also auto-escalate to the manager.
Can it reference specific products from my inventory?
Yes. Sync your product feed and the AI can reference the item the customer reviewed, suggest related items in stock, or point to your size guide where it helps.
Does it work for multi-store retail chains?
Built for it. Filter by store, region, or brand. Roll up insights at HQ; respond at the store level. Multi-location pricing tiers available.
Can different stores have different reply styles?
Yes. Each store can train the AI on its own past replies — your downtown flagship can read more polished, your mall outlet more casual. The voice matches the location.
Related guides & comparisons
Reply to every shopper — between transactions.
Try it free for 7 days. No credit card. Names your associates from day one.
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